Terms & Conditions

2.1. All orders are subject to product availability and confirmation by Flipside.

2.2. An order is considered confirmed once the required payment has been received and the order has been accepted by Flipside.

2.3. Full payment is required before a purchased device is dispatched or released to the customer.

2.4. Customers may make payment electronically or in person. A customer who pays in person may arrange to collect their device at a later date once it has arrived at Flipside.

2.5. Orders may be cancelled before delivery has been assigned, subject to applicable statutory consumer rights.

2.6. Once delivery has been assigned to a courier, cancellation requests will be handled in accordance with the Flipside Returns, Refunds & Repairs Policy and applicable legislation.

2.7. Flipside reserves the right to decline or cancel an order where a product is unavailable, a pricing error has occurred or the order cannot reasonably be fulfilled. Where payment has already been received, applicable refunds will be processed.

3.1. Flipside currently accepts the following payment methods:

• Electronic Funds Transfer (EFT).
• Card payments.
• Cash payments.

3.2. Payments must be made using the payment details or methods communicated by Flipside.

3.3. Customers are responsible for ensuring that payment details are correct and that the correct amount is transferred.

3.4. Products will not be dispatched or released before the required payment has cleared or been confirmed.

3.5. Prices are subject to change without prior notice. However, a confirmed order will be honoured at its agreed price, subject to genuine pricing errors or circumstances requiring cancellation.

3.6. Any additional costs, including applicable courier charges or special-order expenses, will be communicated to the customer before payment is required.

4.1. Flipside primarily supplies pre-owned and refurbished mobile devices.

4.2. Unless otherwise disclosed, listed refurbished and pre-owned iPhones are supplied in Grade A cosmetic condition with 100% battery capacity, as specified by Flipside's supplier.

4.3. Any known discrepancy relating to cosmetic condition, battery capacity, specifications or other material product characteristics will be disclosed to the customer before the purchase is finalised.

4.4. Product photographs are illustrative and may not represent the exact physical device supplied. Actual product appearance may vary slightly.

4.5. Customers acknowledge that pre-owned devices may exhibit minor characteristics associated with previous use, provided these do not contradict the advertised condition or applicable consumer rights.

4.6. Customers may inspect their purchased devices upon receipt or collection. Pre-purchase physical inspection is not generally available because devices may need to be sourced or delivered to Flipside first.

4.7. The customer is encouraged to verify the device model, storage capacity, specifications and general condition upon receipt.

4.8. Nothing in this section removes the customer's statutory rights regarding defective, misrepresented or non-conforming products.

5.1. Flipside offers nationwide courier delivery for applicable orders.

5.2. The standard estimated delivery period is 1–3 business days, subject to product availability, dispatch arrangements, courier operations and the delivery destination.

5.3. Delivery estimates are not absolute guarantees. Delays caused by courier operations, adverse weather, operational disruptions or circumstances outside Flipside's reasonable control will be communicated where reasonably possible.

5.4. Courier quotations are generated through the applicable courier provider and communicated directly to the customer. Flipside does not add a markup to the quoted courier charges.

5.5. Any applicable delivery charges, free-delivery arrangements or geographical limitations will be communicated before the order is finalised.

5.6. Both Flipside and the customer may monitor the delivery using the tracking number or parcel reference provided by the courier.

5.7. Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the parcel.

5.8. Customers must report suspected loss, damage or delivery discrepancies as soon as reasonably possible.

5.9. Local collection is available for eligible iPhone purchases once the device has arrived at Flipside and the required payment has been completed.

5.10. Delivery and courier arrangements do not remove any responsibilities imposed on Flipside by applicable consumer protection legislation.

6.1. All repair work is subject to an assessment of the device and the nature of the reported fault.

6.2. Flipside will provide a quotation before commencing repair work.

6.3. Customers must approve the quotation before work begins.

6.4. Where a required replacement component is not immediately available, Flipside may require a deposit before ordering the component.

6.5. Deposits are refundable where the customer cancels before the relevant component has been ordered. Where the component has already been ordered specifically for the customer, the customer remains liable for the actual costs incurred, subject to applicable law. Any remaining refundable balance will be returned.

6.6. If additional faults or damage are discovered during a repair, Flipside will communicate the findings and obtain customer approval before undertaking additional work or charging additional amounts.

6.7. Flipside will not knowingly undertake additional paid work without the customer's approval, except where an action is reasonably necessary to prevent further immediate damage and the customer has authorised it.

6.8. Repair completion times depend on component availability, the complexity of the fault and the condition of the device. Any significant unavoidable delay will be communicated to the customer.

6.9. Flipside reserves the right to decline a repair where the device is excessively damaged, unsafe to work on, technically unsuitable or where the requested service cannot reasonably be performed.

7.1. Certain repairs may require a diagnostic or assessment fee.

7.2. Where a diagnostic fee applies, the customer will be informed of the fee before the diagnostic work begins.

7.3. Customers are not obligated to proceed with a quoted repair after receiving the assessment results.

7.4. Any applicable diagnostic fee remains payable where the assessment has been performed, regardless of whether the customer elects to proceed with the repair, subject to applicable law and any prior agreement.

8.1. Customers are responsible for backing up their personal information before submitting a device for repair or assessment.

8.2. Flipside strongly recommends that customers remove sensitive personal information and disable security features where reasonably necessary for the agreed service.

8.3. Customers must provide accurate information regarding the device's condition, previous repairs, liquid exposure, physical damage and reported faults.

8.4. Customers may be required to provide proof of ownership or authorisation before certain services are performed.

8.5. Customers must not submit devices that they do not own or are not authorised to have serviced.

8.6. Flipside will take reasonable care when handling customer devices. However, certain repairs, particularly software recovery, water-damage treatment and specialist board-level work, may carry an inherent risk of data loss, device failure or unsuccessful recovery.

8.7. Flipside cannot guarantee the preservation or recovery of customer data. This does not exclude liability where applicable law makes Flipside responsible.

9.1. Software-related services may include device unlocking, flashing, account-related services, firmware work and other supported software procedures.

9.2. The success of software services may depend on device model, software version, security restrictions, manufacturer systems and other technical factors.

9.3. Customers acknowledge that software procedures may carry risks, including data loss, software instability or unsuccessful completion.

9.4. Water-damage treatment and recovery work cannot guarantee that a device will remain operational, as corrosion and internal damage may continue to develop.

9.5. Microsoldering and other soldering-related work may involve complex or pre-existing board-level damage. Successful completion cannot be guaranteed in every case.

9.6. No additional commercial repair warranty is provided for software-related services, water-damage treatment or soldering-related jobs. Applicable statutory rights remain unaffected.

10.1. Qualifying replacement components fitted during repairs carry a limited 90-day repair warranty, subject to the Flipside Returns, Refunds & Repairs Policy.

10.2. The warranty applies to defects associated with the replacement component or its installation.

10.3. The warranty does not cover unrelated faults, subsequent accidental damage, misuse, unauthorised intervention or damage caused by third-party repairs.

10.4. The 90-day commercial warranty does not apply to software-related services, water-damage treatment or soldering-related jobs.

10.5. This commercial warranty does not replace or restrict any statutory rights that may apply to the supplied goods or services.

11.1. Customers are expected to collect repaired devices and settle all outstanding repair charges within 30 calendar days after being notified that the device is ready for collection, unless another arrangement has been agreed in writing.

11.2. Flipside will make reasonable efforts to contact customers regarding completed repairs and outstanding collections.

11.3. If a device remains uncollected after 30 days, the customer may be contacted and requested to arrange collection and payment.

11.4. If no response or collection arrangement has been made by the 90-day mark, Flipside reserves the right to begin lawful efforts to recover outstanding amounts and reasonable costs actually incurred.

11.5. For high-value devices, defined as devices with an average retail value exceeding R5,000 at the relevant time, Flipside will allow an extended period of up to 180 calendar days without initiating the cost-recovery process solely on the basis of non-response.

11.6. The extended period does not remove the customer's obligation to settle legitimate outstanding charges or arrange collection.

11.7. Flipside may issue collection notices and pursue lawful debt-recovery or other appropriate legal procedures where necessary.

11.8. No uncollected device will automatically become the property of Flipside merely because the customer has failed to collect it. Any retention, disposal or other dealing with customer property will be subject to applicable law and any lawful rights Flipside may have.

11.9. Customers are encouraged to communicate any circumstances preventing collection so that reasonable arrangements can be considered.

12.1. Flipside may source products, replacement components and materials from independent third-party suppliers.

12.2. Supplier availability, stock levels and fulfilment arrangements may affect product sourcing and repair completion times.

12.3. Flipside remains responsible for its obligations to the customer under applicable consumer protection legislation. A supplier's internal policies do not override the customer's rights against Flipside.

12.4. Courier services are provided by independent third-party logistics companies. Their tracking systems and operational procedures may be used to monitor deliveries.

13.1. Flipside will exercise reasonable care and skill when supplying products and performing services.

13.2. Nothing in these terms excludes or limits liability that cannot lawfully be excluded under South African law.

13.3. Flipside will not be responsible for loss arising solely from circumstances outside its reasonable control, except where applicable law provides otherwise.

13.4. Any claim relating to a product, repair or service will be assessed in accordance with the applicable agreement, the facts of the matter and relevant consumer protection legislation.

14.1. Customer information may be collected and processed for order management, payment verification, delivery, customer communication, repair administration and legitimate business purposes.

14.2. Flipside will take reasonable steps to protect customer information against unauthorised access, disclosure or misuse.

14.3. Customer information will not knowingly be used for purposes unrelated to legitimate business operations without an appropriate lawful basis.

14.4. Personal information will be handled in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA). See our Privacy Policy for full details.

15.1. Flipside reserves the right to amend these Terms & Conditions when necessary.

15.2. Updated terms will be made available through Flipside's official communication channels.

15.3. Changes will not retrospectively remove rights or obligations already established under a confirmed transaction, except where required by law or agreed by the parties.

15.4. Customers are encouraged to review the latest version before placing an order or submitting a device.

16.1. These Terms & Conditions are governed by the laws of the Republic of South Africa.

16.2. Any dispute should first be raised directly with Flipside so that the parties may attempt to reach a reasonable resolution.

16.3. Nothing in this section prevents a customer from exercising their statutory rights or approaching a competent consumer protection body, regulator or court.